Chester Technologies Sees Multifold Productivity Gains with ChannelOnline.
Chester Technologies is a division of Chester, Inc. which was established in 1951, marketing a variety of products to the agricultural market. In 1982, Chester added the computer division in Francesville, Indiana. Since 1983, Chester Technologies has served Northwest Indiana with technology solutions based on the personal computer. These solutions have included hardware, software, training, and a variety of services to bring these technologies together.
Chester Technologies and their entire staff are very pleased with ChannelOnline and enjoy the benefits from the hosted model. Mike Heinold, Division Manager, states "we don't have to worry about managing data downloads, keeping information current or even managing a store site. Our sales staff is probably 10 times more efficient; utilizing tools such as side by side product comparisons, real-time price and availability, detailed product specifications and much more that we never thought would be available in one solution. What makes it even better is this information is all available to the customer by emailing it to them from ChannelOnline in the form of an attachment or personalized store site login."
Companies like Chester Technologies benefit from many features of ChannelOnline. For example, the product comparisons and purchasing features simplify their purchasing process and make it easier to track order status. All of this leads to increased gross profit. Mike says, "I also like the fact that we can set global parameters for pricing, minimum shipping charges, etc. through an easy to navigate administrator interface. I am confident this has also helped our gross profit."
"Being in this business as a sales representative and manager for almost a decade, I have done thousands of quotes and orders", says Mike. "I can tell you that the efficiencies gained by ChannelOnline are incredible. Quotes that used to take hours to create now only take minutes, and the presentation, information and delivery methods are way beyond anything we have ever experienced in our 22 years as an IT Solutions Provider."