Support Updates

Regarding the ChannelOnline Connectivity Issue (03.31.2016)

Written by Product Management, Monday, April 04, 2016

Many of you were not able to access your accounts between 6:30AM and10:30AM PT yesterday, March 31st. The issue was caused when a storage disk failed in our primary co-location facility that houses many CBSI sites & services, including ChannelOnline. The failover measures did not execute as expected, resulting in an extensive outage across these sites & services.

We are currently in the process of evaluating this incident with our CBSI IT operations team and the ChannelOnline development team to formulate a plan to ensure this situation does not occur in the future.
Please know that this and any outage is treated with the highest priority, with management and staff working with vendors, on-premise staff and CBSI IT operations until service is re-established and all data integrity is confirmed. We apologize for any negative impact this outage caused to your business.

Kind Regards,
Global Customer Support



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Product Management