Support Updates

Scheduled Maintenance of ChannelOnline (04.07.2016)

Friday, April 08, 2016

Thursday, April 7th, there will be a scheduled maintenance period for ChannelOnline that will begin at 6:00 PM PT and continue through 9:00 PM PT (3 hours). ChannelOnline may not be accessible or usable during this time. We apologize for any inconvenience that this may cause. We are always working to improve service and functionality to our valued customers. Thank You, Technical Support Team Read More...

Author: Product Management

Regarding the ChannelOnline Connectivity Issue (03.31.2016)

Monday, April 04, 2016

Many of you were not able to access your accounts between 6:30AM and10:30AM PT yesterday, March 31st. The issue was caused when a storage disk failed in our primary co-location facility that houses many CBSI sites & services, including ChannelOnline. The failover measures did not execute as expected, resulting in an extensive outage across these sites & services. We are currently in the process of evaluating this incident with our CBSI IT operations team and the ChannelOnline development team to formulate a plan to ensure this situation does not occur in the future.  Read More...

Author: Product Management

Service Disruption - March 31, 2016

Thursday, March 31, 2016

Our system administrators have resolved the issue with ChannelOnline accessibility. No data has been lost in the process. Operations should be back to normal. We are working to permanently fix and prevent this particular event from occurring again in the future. We apologize for any inconvenience that this may have caused. If you experience any further interruptions with your service or continued issues/errors please contact your Customer Support representative immediately. Thank you again for your patience during this time.  Read More...

Author: Product Management