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Business to business commerce is a rapidly growing part of the e-commerce market, and it's clear that businesses are broadly moving to a pure B2B e-commerce environment. In 2015, worldwide spending on software for digital commerce platforms …

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The sales funnel is a useful concept that shows how your business generates customers from the initial acquisition to the final contract. Most businesses end up establishing a sales funnel quite early on, and different teams will …

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Your biggest accounts are responsible for a substantial proportion of your business, and as a result, it's a good strategy to keep them happy — within reason. For this reason, major account management requires a fine balance …

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Customer satisfaction is everything, and with the plethora of choices available online, your customers can pick and choose where they shop. Customers want to see exactly what you have in stock and then choose it, so if …

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