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Customer service is king. Most businesses serve their customers by having a strong support team that can handle a range of queries in a clear and concise way. The key to this is solving issues and getting …

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Integration is a word that is thrown around a lot. It essentially means that a piece of software works with other pieces of software and can communicate using set protocols. It's essential to have that level of …

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Technology has changed the face of business throughout the years. It has gone from producing goods based on cost alone to becoming more service-oriented and being able to adapt to new technologies. Key to that is the …

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Information allows businesses to accurately assess the viability and the value of a proposal, and business reporting visibility ensures that all stakeholders are appropriately informed of the goals of the proposal, the potential risks, the costs, and …

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Small businesses have a variety of marketing tools available to them, but sometimes it can be overwhelming as there are just so many. The ones that you choose, however, depend on your business and the amount of …

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Business reporting is a critical aspect of working out how well your business is doing. However, the reporting process can be quite slow, especially if reports are not delivered in real-time and data has to be gathered. …

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Accuracy in all things is vital, but when it comes to product fulfillment services, accuracy means getting the right order to the right customer within the right timeframe. Essentially, it's the cornerstone of all business relations, and …

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Business to business commerce is a rapidly growing part of the e-commerce market, and it's clear that businesses are broadly moving to a pure B2B e-commerce environment. In 2015, worldwide spending on software for digital commerce platforms …

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The sales funnel is a useful concept that shows how your business generates customers from the initial acquisition to the final contract. Most businesses end up establishing a sales funnel quite early on, and different teams will …

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Your biggest accounts are responsible for a substantial proportion of your business, and as a result, it's a good strategy to keep them happy — within reason. For this reason, major account management requires a fine balance …

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